Shipping policy
Shipping & Delivery
We ship CASEBANG orders to supported destinations worldwide. Available shipping methods may vary by destination and order contents. Shipping carriers may include 4PX, SF Express, and local delivery partners.
Free Shipping
Free shipping is available on orders of US$39.99 or more, unless otherwise stated at checkout or during a specific promotion.
Order Processing
Most orders are processed within 1–2 business days. Please allow up to 3 business days during peak periods, holidays, pre-order launches, or unusually high order volume.
Processing time is separate from the estimated delivery time shown below.
Order Changes & Cancellations
If you need to cancel an order or change your shipping information, please contact support@casebang.com as soon as possible. We recommend contacting us within 12 hours of placing your order.
Changes or cancellations are only possible before an order enters fulfillment or ships. Once an order has shipped, we are unable to modify or cancel it.
Estimated Delivery Times
The delivery estimates below begin after your order has been dispatched. They are estimates rather than guaranteed delivery dates.
Customs clearance, local carrier delays, weather conditions, peak-season volume, and destination-specific requirements may occasionally extend delivery times.
Logistics information for selected countries
Now we provide the shipment for the below countries and regions:
| Country/Region | Estimated Delivery Time |
| Australia | 6-8 days |
| Austria | 5-7 days |
| Belgium | 7-13 days |
| Brazil | 12-25 days |
| Brunei | 10-20 days |
| Canada | 6-8 days |
| Cambodia | 10-20 days |
| Czech Republic (Czechia) | 9-16 days |
| Denmark | 7-12 days |
| Finland | 8-15 days |
| France | 6-15 days |
| Germany | 4-8 days |
| Greece | 12-15 days |
| Hong Kong | 2-5 days |
| Hungary | 7-15 business days |
| India | 12-22 days |
| Ireland | 7-15 business days |
| Italy | 8-15 days |
| Indonesia | 5-10 business days |
| Japan | 4-7 business days |
| Kazakhstan | 10-20 business days |
| Luxembourg | 7-15 business days |
| Latvia | 7-15 business days |
| Malta | 7-15 business days |
| Myanmar | 7-15 business days |
| Macao SAR | 2-5 business days |
| Mexico | 7-15 days |
| Malaysia | 5-10 business days |
| Netherlands | 7-15 business days |
| New Zealand | 7-15 business days |
| Norway | 7-15 business days |
| Poland | 7-15 business days |
| Portugal | 7-15 business days |
| Philippines | 5-10 business days |
| Singapore | 7-12 business days |
| Slovenia | 7-15 business days |
| Slovakia | 13-20 business days |
| South Korea | 6-10 days |
| Spain | 4-8 days |
| South Africa | 7-15 business days |
| Sweden | 9-15 days |
| Serbia | 10-15 days |
| Switzerland | 10-15 days |
| Taiwan | 2-5 days |
| Turkey | 13-18 days |
| Thailand | 14-20 days |
| UAE | 6-10 days |
| United Kingdom | 5-8 days |
| United States | 5-10 days |
| Vietnam | 5-10 days |
Power Banks & Battery-Containing Products
Power banks and other battery-containing products may require different shipping methods, delivery timelines, or destination restrictions due to carrier and aviation regulations. Available shipping options will be shown at checkout.
Hong Kong: A valid recipient phone number may be required for delivery.
Taiwan: A valid phone number, Chinese recipient name, and identification information may be required by the local carrier or customs authority.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country or region.
Unless these charges are collected at checkout or otherwise stated by CASEBANG, they are the responsibility of the recipient.
If a shipment is refused because applicable duties or taxes are not paid, any eligible refund will be processed after the parcel is returned to us and may be reduced by applicable return shipping or carrier charges, where permitted.
How Long Does Shipping Take?
Order processing typically takes 1–2 business days. Please allow up to 3 business days during peak periods.
After dispatch, please refer to the country-specific delivery estimates above. For destinations not listed, standard international delivery typically takes 7–20 business days, although some destinations may require additional time.
How can I change my address?
We are sorry that alternations cannot be made to shipped orders. If it is still not shipped, please contact us at support@casebang.com to change your address and other shipping options.
The tracking states that my package has been delivered, but I have never received anything yet. What can I do?
We are sorry for the inconvenience caused to you. In this case, we recommend you contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else.
Please contact us if the carrier customer service cannot help you and we will open a case as a missing package.