Refund policy

Return & Refund Policy

We want you to feel confident shopping with CASEBANG. Eligible purchases may be returned within 45 days of delivery, subject to the conditions below.

45-Day Returns

For non-quality-related returns:

• Contact us at support@casebang.com within 45 days of delivery.
• Provide your CASEBANG order number and the reason for the return.
• Items must be unused, undamaged, and returned in their original packaging with all included accessories.
• Return shipping costs are the responsibility of the buyer.
• Original shipping charges are non-refundable unless the return is due to an incorrect, defective, or damaged item caused by CASEBANG.
• Do not send a return without contacting us first. Return instructions and the applicable return address will be provided by our support team.

Refunds

Once the returned item has been received and inspected, approved refunds are typically processed within 5–7 business days to the original payment method.

Your bank or payment provider may require additional time before the refund appears in your account.

If an order was purchased using a discount or promotion, the refund will be based on the amount actually paid after discounts.

Exchanges

We do not offer direct exchanges for preference changes, such as choosing a different design, model, or color.

If your item is eligible for return, you may return it for a refund and place a new order for the item you prefer.

1-Year Limited Warranty

CASEBANG products include a 1-year limited warranty covering verified manufacturing defects and quality-related issues.

For a warranty claim, please contact support@casebang.com with:

• Your CASEBANG order number
• A description of the issue
• Clear photos or video showing the problem

We may request that the product be returned for inspection.

For an approved quality-related claim, CASEBANG may provide a replacement, refund, or other appropriate remedy depending on the circumstances.

The limited warranty does not cover:

• Normal wear and tear
• Accidental damage
• Damage caused by misuse, improper installation, drops, impact, water, extreme temperatures, or other external causes
• Unauthorized modifications or third-party repairs
• Lost or stolen products
• Products without valid proof of purchase
• Free promotional products unless otherwise required by applicable law
• Claims submitted after the warranty period

Incorrect or Damaged Orders

If you receive an incorrect item, a product damaged in transit, or an item with a manufacturing defect, please contact support@casebang.com with your order number and clear photos of the issue.

We will review the claim and provide an appropriate solution.

Contact Us

For return, refund, or warranty questions, contact:

support@casebang.com

This policy does not limit any mandatory consumer rights available under applicable law.