They can be sold separately. A product option labelled Snap-On Cover Only does not include a Base Case. A product option labelled Base Case + Snap-On Cover includes both parts. Check the selected option before adding the item to your cart.

No. A Snap-On Cover requires a compatible CASEBANG ImagiSnap Base Case and is not a standalone phone case. The Base Case and Snap-On Cover must be made for the same phone model.

Select the exact device shown on the product page. Similar model names are not interchangeable—for example, iPhone 16, iPhone 16 Pro and iPhone 16 Pro Max require different parts. For more detail, see the ImagiSnap Compatibility Guide.

Compatibility depends on the phone, Base Case, Snap-On Cover and accessory being used. Check the specifications on the individual product page. Alignment, case thickness and attached wallets, grips or stands can also affect magnetic attachment or charging performance.

The Snap-On Cover attaches magnetically to a compatible ImagiSnap Base Case. Align the cover with the Base Case and make sure it sits flat and even before use. Stop using a part if it is damaged or no longer aligns correctly.

Mirror covers have a reflective finish and may show fingerprints or fine surface marks more easily. Clear or translucent covers allow more of the Base Case or phone color to remain visible. Printed covers place greater emphasis on the artwork. Exact materials and finishes vary by design, so check the product images and description.

Wireless charging performance depends on the phone, charger, alignment and exact case setup. Remove detachable wallets, grips, stands or power banks unless the accessory is designed to remain attached while charging. See our wireless charging guide and the individual product page for more information.

Separate the two parts and wipe them gently with a soft, slightly damp cloth. A small amount of mild soap can be used for stubborn surface marks. Avoid abrasive cleaners, bleach, solvents, rough brushes and prolonged soaking. Dry both parts completely before reattaching them.

Contact CASEBANG support as soon as possible. Order changes are not guaranteed after processing or shipping begins. If the item received differs from the order, provide your order number and clear photos of the product and packaging. Customer-selected model returns are handled under the Return and Refund Policy.

Personalized products are made using the submitted design, so changes may not be possible after production begins. If an item arrives damaged, defective, misprinted or different from the submitted order, contact support with the order number and clear photos. Other requests are reviewed under the Return and Refund Policy.

Available destinations and shipping options are shown at checkout. Some products, including items with batteries, may have additional destination or carrier restrictions. Review the current Shipping Policy before ordering.

Processing and transit times vary by destination, product type, carrier, customs and seasonal demand. The estimate shown at checkout, the current Shipping Policy and the tracking information issued after shipment are the best references for an individual order.

The payment methods available for an order are shown securely at checkout and can vary by country, currency, device and market.

Contact support as soon as possible with your order number and the requested change. Cancellations, address corrections, phone-model changes and design changes are not guaranteed once processing, production or shipping has begun. Visit Customer Support for contact details.