CASEBANG Customer Support

Contact CASEBANG Support

For help with an order or product, email support@casebang.com. You can also contact CASEBANG through our official Instagram or Facebook account. Include your order number, the exact phone model, the email used at checkout and a concise description of the issue. For damaged, missing or incorrect items, attach clear photos or a short video.

Orders and Delivery

Contact us as soon as possible if an address or order detail needs to be changed. Changes cannot be guaranteed after an order enters processing or ships. Use the tracking link in your shipping confirmation to follow the parcel. If tracking has not updated for an extended period, or a parcel is marked delivered but cannot be found, check with the carrier and local delivery area before contacting support.

Returns and Product Issues

Review the Return and Refund Policy before returning an item, and contact support before sending anything back. For a damaged product, incorrect item or missing component, provide the order details and supporting images so the team can review the case.

Compatibility and Product Help

An ImagiSnap Snap-On Cover requires a compatible CASEBANG Base Case unless the product page states that a complete set is included. The Base Case and Snap-On Cover must be made for the exact same phone model. UniJoy is a fixed one-piece case and does not use interchangeable Snap-On Covers.

For more guidance, visit the FAQ, ImagiSnap Compatibility Guide, How to Use ImagiSnap and Shipping Policy.