Yes. The ImagiSnap Base Case and Snap Covers are usually sold separately unless the product is clearly labeled as a set or gift box. To build a complete ImagiSnap case, choose a Base Case and at least one Snap Cover for the same phone model.

No. A Snap Cover is an interchangeable back panel and must be attached to a compatible CaseBang ImagiSnap Base Case. It is not a standalone protective phone case.

Select your exact phone model on both the Base Case and Snap Cover product pages. The model must match exactly—for example, iPhone 16 Pro is different from iPhone 16 and iPhone 16 Pro Max. Only models shown as available on the product page are supported.

Yes. ImagiSnap Base Cases are designed to work with MagSafe-compatible chargers and magnetic accessories. Your phone and accessory must also support MagSafe or magnetic charging. Compatibility can vary by device and accessory, so check the individual product details before ordering.

The built-in magnetic system is designed to hold the Snap Cover securely during normal daily use. Align the cover with the Base Case and make sure it sits flat before use. If the cover, magnets, or Base Case are damaged or no longer align correctly, stop using them and contact us.

Mirror covers have a reflective finish and may show fingerprints or fine scratches more easily. Clear or translucent covers allow the Base Case or phone color to remain visible. Standard covers focus on printed artwork and a more opaque look. Finish, color, and material details can vary by design, so please check the product images and description.

Most ImagiSnap cases support wireless charging without removing the Snap Cover. Charging performance depends on your phone, charger, alignment, and any attached accessory. Remove magnetic grips, wallets, stands, or power banks before wireless charging unless that accessory is specifically designed to remain attached.

Remove the Snap Cover and wipe both pieces gently with a soft, slightly damp microfiber cloth. For stubborn marks, use a small amount of mild soap and water. Avoid abrasive cleaners, alcohol, bleach, solvents, rough brushes, and prolonged soaking. Dry both pieces completely before reattaching them.

If you selected the wrong model, contact support@casebang.com as soon as possible. We may be able to update the order only before it ships. If CaseBang sent a model different from your order, email us with your order number and clear photos of the item and packaging so we can arrange a solution. Returns for a customer-selected wrong model must be unused, in the original packaging, and are handled under our Return & Refund Policy.

DIY products are made using the design you submit, so contact us as soon as possible if you need to change or cancel the order. Once production begins, changes may not be possible. If your item arrives damaged, defective, misprinted, or different from the submitted order, email support@casebang.com with your order number and clear photos. Other return or refund requests are reviewed under our Return & Refund Policy. Please contact us before sending any item back.

Yes. We ship to many countries and regions worldwide. Available destinations, shipping options, and any applicable charges are shown at checkout. Some products, including power banks, may have different shipping restrictions or delivery times.

Orders are generally processed within 1–3 business days. Standard shipping usually takes about 7–20 days, depending on the destination, carrier, customs, product type, and seasonal demand. Tracking information will be sent after your order ships. Country-specific estimates are available in our Shipping Policy.

We accept major credit and debit cards, including Visa, Mastercard, and American Express, plus PayPal, Apple Pay, Google Pay, Shop Pay, and selected local payment methods. The exact options available depend on your country, device, and currency and will be shown securely at checkout.

Contact support@casebang.com within 12 hours of placing your order for the best chance of making a change. Cancellations, address updates, model changes, and design changes are only possible before the order has shipped or entered production. Once an order has shipped, it cannot be modified.